At [Window Bird Feeder], we want every customer to feel confident and happy with their purchase. If for any reason you are not completely satisfied with your window bird feeder order, please review our return and refund policy below.

1. Returns Eligibility

We accept returns under the following conditions:

  • The return request must be made within 30 days of receiving the product.
  • The product must be in the same condition as received, with no signs of damage, use, or tampering.
  • Items purchased on sale or clearance may not be eligible for returns unless they arrive damaged or defective.

2. Non-Returnable Items

We do not accept returns for:

  • Opened or used feeders, seed trays, or accessories (for hygiene and safety reasons).
  • Gift cards and promotional giveaway items.
  • Products not purchased directly from [yourdomain.com].

3. How to Initiate a Return

To request a return, please:

  • Contact our support team at support@[yourdomain].com with your order number and reason for return.
  • Wait for our team to review your request and provide return instructions.
  • Ship the product back to the address provided. (Note: Customers are responsible for return shipping costs unless the product is defective or incorrect.)
  • Once we receive and inspect the item, we will notify you about the approval or rejection of your return.

4. Refund Process

  • If approved, a refund will be issued to your original payment method within 5–7 business days.
  • If rejected due to non-compliance with our policy, the item will be returned to you at your expense.
  • Please note: shipping charges are non-refundable unless the product was defective or incorrect.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery at support@[yourdomain].com with:

  • Your order number
  • Photos of the damaged or incorrect product

We will provide a replacement or full refund, including shipping costs, at no additional charge.

6. Cancellations

  • Orders can be canceled within 12 hours of placement if they have not yet been shipped.
  • Once an order has shipped, it cannot be canceled and must follow the standard return process.

7. Contact Us

If you have any questions regarding our Return & Refund Policy, please reach out to us at:

📧 Email: support@[yourdomain].com
🌐 Website: [yourdomain.com]